Organizing People and Work with Microsoft SharePoint 2010
Using the Issues List
An issues list is a great tool that can be used for tracking many types of issues, including software defects, customer support calls, and project risks. Issue lists also let you track related issues and can be used to track activity through an append-only comments field.
Create an Issues List
Click More Options on the Site Actions menu.
In the Create dialog box, do either of the following:
Click List and/or Tracking in the Filter By list.
Type Issue Tracking in the search box, and click the search icon
Click Issue Tracking.
Type a name for your list.
Configure Issue Categories
Click the List tab under List Tools on the ribbon.
Click List Settings.
Scroll down the List Settings page to locate the Columns section.
Click the Category column to display column settings.
Update the choice list to include the categories you want to track.
Click OK to save your updated categories.