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MCITP Self-Paced Training: Troubleshooting Software Issues in Windows 7

This chapter from MCITP Self-Paced Training Kit (Exam 70-685): Windows 7 Enterprise Desktop Support Technician looks at the various causes of software errors and provide strategies for how to resolve them.

Software errors can appear during the installation process, immediately after installation, or long afterwards. Those that appear during installation tend to result from policy or permission constraints, availability issues, or installation settings. Those that appear immediately after installation tend to be associated with policy restrictions or compatibility problems. Those that appear long after installation tend to result from configuration changes.

Exam objectives in this chapter:

  • Identify and resolve new software installation issues.

  • Identify and resolve software configuration issues.

  • Identify cause of and resolve software failure issues.

Lessons in this chapter:

  • Lesson 1: Understanding and Resolving Installation Failures 340

  • Lesson 2: Resolving Software Configuration and Compatibility Issues 355

Before You Begin

To perform the exercises in this chapter, you need:

  • A domain controller running Windows Server 2008 R2

  • A client running Windows 7 Enterprise that is a member of the domain