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Managing User Data in a Windows Server 2008 R2 Remote Desktop Services Deployment

Profile and Folder Redirection Troubleshooting Tips

Many people find the combination of RD Session Host servers and profiles daunting. And it’s true—things don’t always work the way you expect them to. Table 5-9 describes some common errors, possible solutions, and the sections in the chapter where you’ll learn how to fix each problem.

Table 5-9 Profiles and Folder Redirection Troubleshooting Tips

Problem

Solution

Additional Information in this Chapter

Policies appear to be set correctly, but aren’t being applied.

Force a policy update by using Gpupdate or by rebooting.

See the sidebar entitled “Updating Group Policy”.

Folders are not being redirected to the proper location or roaming profiles are not being loaded.

Check event logs to make sure that share is available on the network and has appropriate permissions.

See the sections entitled “The Consequences of Deleting a Profile Folder from Windows Explorer” and “Centralizing Personal Data with Folder Redirection”.

Group Policy settings aren’t being applied to the right computers, groups, or users.

Check the security filters and make sure that you’ve included the correct groups.

See the section entitled “Fine-Tuning GPOs with Security Filtering”.

Folders from profiles from earlier operating systems aren’t redirecting properly, but Windows 7 and Windows Server 2008 R2 profile folders are redirecting.

Make sure you’ve enabled earlier Folder Redirection for that GPO.

See the section entitled “Sharing Folders Between Windows Server 2003 and Windows Server 2008 R2 Roaming Profiles”.

Users cannot load their roaming profiles when they log on, and they see a message that they will be logged on with a temporary profile.

You might have deleted the cached profile manually using Windows Explorer. Delete the old registry keys and use tools such as the profile management utility or Delprof to delete profiles.

See the section entitled “Deleting Cached Profiles Manually”.

Testing Mandatory Profiles returns the error “Access is denied.”

Make sure you set the Everyone group to be permitted to use the profile when you use the Copy To button to create the mandatory profile. If necessary, delete the profile that is not working and redo it.