Managing the Solution
The management of this solution will be performed by the help desk team. This team will be responsible for creating FAQs and replying to the new requests that are generated by users.
Permissions for this site are relatively simple to manage. The help desk staff responsible for the site will be added to the Owners group. All other staff will be given read access to the site and contributor access to the Help Me list. This means that you need to break inheritance on the Help Me list.