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MCITP Self-Paced Training: Troubleshooting Software Issues in Windows 7

Case Scenarios

In the following case scenarios, you apply what you’ve learned about protecting client systems. You can find answers to these questions in the “Appendix” section at the end of this book.

Case Scenario 1: Restricting Software with AppLocker

You work as an enterprise support technician in a large company whose network consists of a single AD DS domain. All the clients in the company are running Windows 7, and all the domain controllers are running Windows Server 2008 R2.

You want to use AppLocker to allow users to run Windows Installer programs from Microsoft. You also want to prevent them from running Windows Installer programs from other companies. You begin by creating a new GPO and linking it to the domain.

With this scenario in mind, answer the following questions:

  1. You are creating a Windows Installer rule in the new GPO. What kind of rule condition should you specify if you want to allow Windows Installer programs from Microsoft to be run?

  2. You successfully create a Windows Installer rule that allows everyone to run .msi files from Microsoft. You have not created any default rules. If the GPO is enforced without making further changes, will users be able to run Windows Installer programs created by other companies? Why or why not?

Case Scenario 2: Configuring Application Compatibility Settings

You work as an enterprise support technician for Contoso, Inc. The Contoso network includes 20 computers running Windows Server 2008 R2, 150 client computers running Windows XP Professional, and 100 client computers on which Windows 7 Professional has been installed recently.

You currently are handling issues related to application compatibility on the clients running Windows 7.

With this scenario in mind, answer the following questions:

  1. A certain application used infrequently by the Advertising department was written for Windows XP. Users report that the application is unstable in Windows 7. Assuming that no updates for the application are yet available, what is the first remedy that you should investigate?

  2. Users report that sometimes applications fail to install, but that they receive no notification about the failure. What can you do to ensure that users receive notification when applications fail to install?