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Configure Data Center Process Automation Using System Center 2012 R2 and Windows Server 2012 R2

Answers

This section contains the solutions to the thought experiments and answers to the lesson review questions in this chapter.

Objective 1.1: Thought experiment

  1. This solution can be configured using Operations Manager and Service Manager. Orchestrator is not required, though could also be used if more complicated automation is necessary.
  2. To configure this solution, you only need to configure the Operations Manager connector for Orchestrator.
  3. You need to configure a change management workflow to automatically close completed change requests.

Objective 1.1: Review

  1. Correct answers: B and C

    1. Incorrect: You don’t need to configure a connection from the Operations Manager server to the Orchestrator server with this proposed solution.
    2. Correct: You need to configure the connector from Orchestrator to Operations Manager so that you can then use the activities in the Operations Manager integration pack.
    3. Correct: You also need to configure a connection from the Orchestrator server to the Service Manager server so that you can have the Orchestrator workflow create incidents triggered by Operations Manager alerts.
    4. Incorrect: The solution mentions using an Orchestrator runbook. While it is possible to have incidents created using the Operations Manager connector for Service Manager, Orchestrator runbooks allow you to configure more complex automation.
  2. Correct answers: A and C

    1. Correct: In this scenario, you should configure the Operations Manager connector for Service Manager as a way of extracting alert information.
    2. Incorrect: It is not necessary to deploy the Operations Manager agent on the Service Manager server to accomplish this goal.
    3. Correct: You need to create specific incident template and then configure an alert routing rule that leverages this template.
    4. Incorrect: According to the question text, Orchestrator has not been deployed in this environment.
  3. Correct answer: A

    1. Correct: By configuring a change request workflow, you can configure certain users to be notified when change requests that meet specific criteria are entered into Service Manager.
    2. Incorrect: You would configure a change request, rather than an incident event workflow.
    3. Incorrect: You would configure a change request, rather than an activity event workflow.
    4. Incorrect: You would configure a change request, rather than a desired configuration management event workflow.
  4. Correct answer: A

    1. Correct: You should select the change request class when creating a change request template.
    2. Incorrect: You should select the change request class when creating a change request template.
    3. Incorrect: You should select the change request class when creating a change request template.
    4. Incorrect: You should select the change request class when creating a change request template.
  5. Correct answer: B

    1. Incorrect: This activity allows you to create alerts.
    2. Correct: The Get Alert activity allows you to extract data from Operations Manager alerts.
    3. Incorrect: Use this activity to watch for specific alerts, rather than to extract information from those alerts.
    4. Incorrect: Use this activity to update an alert.

Objective 1.2: Thought experiment

  1. You can use System Center App Controller and Virtual Machine Manager, or a combination of Service Manager, Orchestrator, and Virtual Machine Manager.
  2. You need to configure a VMM user role that uses the Application Administrator role profile and configure it to have the Self-Service_VM security group define its membership.
  3. You’ll need to configure a self-service user role with a quota limiting each user to a maximum of 2 virtual machines.

Objective 1.2: Review

  1. Correct answer: D

    1. Incorrect: You use catalog item groups to collect together catalog items so that you can make them available to members of a specific user role.
    2. Incorrect: An incident template forms the basis of an incident in Service Manager.
    3. Incorrect: You use change management workflows to automate change management processes.
    4. Correct: You use service offerings to collect together request offerings for publication on the Service Manager Self-Service Portal.
  2. Correct answers: B and C

    1. Incorrect: The System Center 2012 R2 Service Manager Self-Service Portal can only be hosted on SharePoint 2010, which can be deployed on Windows Server 2008 R2.
    2. Correct: The System Center 2012 R2 Service Manager Self-Service Portal can only be hosted on SharePoint 2010, which can be deployed on Windows Server 2008 R2.
    3. Correct: The System Center 2012 R2 Service Manager Self-Service Portal can only be hosted on SharePoint 2010.
    4. Incorrect: The System Center 2012 R2 Service Manager Self-Service Portal can only be hosted on SharePoint 2010.
  3. Correct answer: C

    1. Incorrect: You need to create a runbook automation activity to use the runbook with the workflow.
    2. Incorrect: You need to create a runbook automation activity to use the runbook with the workflow.
    3. Correct: You need to create a runbook automation activity to use the runbook with the workflow.
    4. Incorrect: You need to create a runbook automation activity to use the runbook with the workflow.
  4. Correct answer: A

    1. Correct: You use the Service Manager Authoring Tool to create custom workflows for Service Manager.
    2. Incorrect: You use the Service Manager Authoring Tool to create custom workflows for Service Manager.
    3. Incorrect: You use the Service Manager Authoring Tool to create custom workflows for Service Manager.
    4. Incorrect: You use the Service Manager Authoring Tool to create custom workflows for Service Manager.
  5. Correct answers: A and C

    1. Correct: You need to deploy the VMM Management Console on the Orchestrator server and install the VMM integration pack on the Orchestrator server prior to configuring a connection between the Orchestrator server and a VMM server.
    2. Incorrect: You need to deploy the VMM Management Console on the Orchestrator server and install the VMM integration pack on the Orchestrator server prior to configuring a connection between the Orchestrator server and a VMM server.
    3. Correct: You need to deploy the VMM Management Console on the Orchestrator server and install the VMM integration pack on the Orchestrator server prior to configuring a connection between the Orchestrator server and a VMM server.
    4. Incorrect: You need to deploy the VMM Management Console on the Orchestrator server and install the VMM integration pack on the Orchestrator server prior to configuring a connection between the Orchestrator server and a VMM server.