Windows 7 Step by Step

Before You Call Tech Support: Windows 7 Troubleshooting Tips

Your sound card has stopped working, your computer seems sluggish, the network is down, your hard drive is clicking, you can't view a Web site, your monitor is hard to read, your new Web cam isn't working, your favorite program won't run, and a funny burning smell is coming from your computer. What can you do on your own to try to troubleshoot the issue before you pick up the phone to call tech support?

Before You Call Tech Support.xps
If you are running Windows XP or Windows Vista, you will need the Microsoft XPS Viewer to view the XPS version of this file. Microsoft XPS Viewer is already installed with Windows 7.

Before You Call Tech Support.pdf
To view the PDF version of this file, you will need Adobe Acrobat or Adobe Reader.